Easiteach Resellers

Please contact the following regional offices for technical support or visit the support website.

There are English speaking support telephone lines or email support centres for the following countries.

US and Canada
Call: 1-888-401-5023
Office hours: 8:30am - 5:30pm (Eastern Time), Monday to Friday
Email: easiteachsupport@toolfactory.com

Australia and New Zealand
Call: 1800 764 357
The Help Desk is available weekdays (excluding Australian National Public Holidays) from 6.30am – 5.00pm (WST) / 8.30am – 7.00pm (EST).
Calls within Australia are charged at local call rates.
Email: educationsupport@civica.com.au

Europe / Middle East
RM Partner Support Help Desk is available weekdays from 2:30 AM- 11:30 AM GMT.
Email:  partnersupport@rm.com

Network installation instructions

If you are installing Easiteach Next Generation on a network you can download installation instructions here.

Easiteach Users

Please contact your local dealer for technical support. You may also like to take a look at our Frequently Asked Questions.
If you have a Genee Power Board and are experiencing any problems accessing Easiteach using your key code which accompanied this purchase please email us at lightboxsupport@rm.com.

Technical requirements

The minimum and suggested hardware and software required to use Easiteach is:

The following prerequisites are required for Windows®:

Microsoft® .Net Framework 4 Client Profile
Microsoft® Visual C++ 2010 Redistributable
Adobe® Flash Player v11 for non-Internet Explorer® browsers
Windows® Media Player 11 or above
Windows Media 9 Codec
OGG Video / Audio Codec
Microsoft® Windows® Image Acquisition Library Automation Layer

The following prerequisites are required for Mac:

XiphQT(decoders).component v 0.1.9
XiphQT.component v 0.1.9
ffmpeg2theora v 0.27
Adobe® Flash Player v 11
Flip4Mac