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assistenza

Utenti di Easiteach

Contattate il vostro rivenditore locale per ricevere assistenza tecnica.Inoltre, potete consultare le nostre Domande frequenti (FAQ).

Si prega di notare che le richieste di assistenza devono essere relative ad Easiteach Next Generation e non alle versioni precedenti di Easiteach. Per problemi riguardanti le versioni precedenti di questo prodotto, siete pregati di contattare l'ufficio indicato nel manuale d'uso.


Contact our support team

We're sorry you're experiencing difficulties. Please contact our support team via one of the following:

 

Call: +44 (0)845 404 0000

 

Website: www.rm.com/support


Easiteach Resellers

Please contact the following regional offices for technical support or visit the support website.

There are English speaking support telephone lines or email support centres for the following countries.

US and Canada
Call: 1-888-401-5023
Office hours: 8:30am - 5:30pm (Eastern Time), Monday to Friday
Email: easiteachsupport@toolfactory.com

Australia and New Zealand
Call: 1800 764 357
The Help Desk is available weekdays (excluding Australian National Public Holidays) from 6.30am – 5.00pm (WST) / 8.30am – 7.00pm (EST).
Calls within Australia are charged at local call rates.
Email: educationsupport@civica.com.au

Europe / Middle East
RM Partner Support Help Desk is available weekdays from 2:30 AM- 11:30 AM GMT.
Email:  partnersupport@rm.com



Network installation instructions

If you are installing Easiteach Next Generation on a network you can download installation instructions here.



Technical requirements

The minimum and suggested hardware and software required to use Easiteach is:

  Minimum Recommended

Operating system

Windows:
Standalone computers using
Windows® 7 SP1 (32 or 64 Bit)

Mac:
OS X v10.8 (Intel) or above

Windows:
Standalone computers using
Windows® 7 SP1 (32 or 64 Bit) or Windows® 8.1 with Update (32 or 64 Bit)

Mac:
OS X 10.9 or OS X 10.10

Processor

Windows: 1.8GHz+

Mac: Intel processor with clock speed 2 GHz+

Windows: 2.5GHz+

Mac: Intel processor with clock speed 3.06GHz+

Memory

2 GB or above

4 GB or above

Storage

5 GB or above

10 GB or above

Graphics card

128 MB

512 MB

The following prerequisites are required for Windows®:

Microsoft® .Net Framework 4 Client Profile (or above)
Microsoft® Visual C++ 2010 Redistributable (version 10.0.40219.01)
Adobe® Flash Player v11.2 (or above) for non-Internet Explorer® browsers
K-Lite codec pack basic (version 9.1.0)

The following prerequisites are required for Mac:

XiphQT(decoders).component v 0.1.9
XiphQT.component v 0.1.9
ffmpeg2theora v 0.27
Adobe® Flash Player v 11 (or above)
Flip4Mac

 
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