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assistance

Les utilisateurs d'Easiteach

Contactez votre revendeur pour toute assistance technique. Vous pouvez aussi consulter notre foire aux questions - FAQ.

Aide et assistance
Veuillez noter que les demandes d’assistance doivent être en rapport avec Easiteach Next Generation et non les versions précédentes d’Easiteach. Si vous rencontrez des problèmes avec une version précédente d’Easiteach, contactez le bureau indiqué dans votre manuel d’utilisation.




Contact our support team

We're sorry you're experiencing difficulties. Please contact our support team via one of the following:

 

Call: +44 (0)845 404 0000

 

Website: www.rm.com/support


Easiteach Resellers

Please contact the following regional offices for technical support or visit the support website.

There are English speaking support telephone lines or email support centres for the following countries.

US and Canada
Call: 1-888-401-5023
Office hours: 8:30am - 5:30pm (Eastern Time), Monday to Friday
Email: easiteachsupport@toolfactory.com

Australia and New Zealand
Call: 1800 764 357
The Help Desk is available weekdays (excluding Australian National Public Holidays) from 6.30am – 5.00pm (WST) / 8.30am – 7.00pm (EST).
Calls within Australia are charged at local call rates.
Email: educationsupport@civica.com.au

Europe / Middle East
RM Partner Support Help Desk is available weekdays from 2:30 AM- 11:30 AM GMT.
Email:  partnersupport@rm.com



Network installation instructions

If you are installing Easiteach Next Generation on a network you can download installation instructions here.



Technical requirements

The minimum and suggested hardware and software required to use Easiteach is:

  Minimum Recommended

Operating system

Windows:
Standalone computers using
Windows® 7 SP1 (32 or 64 Bit)

Mac:
OS X v10.8 (Intel) or above

Windows:
Standalone computers using
Windows® 7 SP1 (32 or 64 Bit) or Windows® 8.1 with Update (32 or 64 Bit)

Mac:
OS X 10.9 or OS X 10.10

Processor

Windows: 1.8GHz+

Mac: Intel processor with clock speed 2 GHz+

Windows: 2.5GHz+

Mac: Intel processor with clock speed 3.06GHz+

Memory

2 GB or above

4 GB or above

Storage

5 GB or above

10 GB or above

Graphics card

128 MB

512 MB

The following prerequisites are required for Windows®:

Microsoft® .Net Framework 4 Client Profile (or above)
Microsoft® Visual C++ 2010 Redistributable (version 10.0.40219.01)
Adobe® Flash Player v11.2 (or above) for non-Internet Explorer® browsers
K-Lite codec pack basic (version 9.1.0)

The following prerequisites are required for Mac:

XiphQT(decoders).component v 0.1.9
XiphQT.component v 0.1.9
ffmpeg2theora v 0.27
Adobe® Flash Player v 11 (or above)
Flip4Mac

 
 
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