Please contact the following regional offices for technical support or visit the support website. 
The following regional offices have English-speaking support telephone lines.
North / South America
Call: 866-728-6758
Office hours: 9am – 5pm (EST), Monday to Friday
Australia / Asia
Call: 1800 764 357 (Learning and Teaching Products)
Office hours: 8.30am – 6.30pm (local time), Monday to Friday
Europe / Middle East
Call +44 (0) 161 495 7800
Office hours: 8.30am – 4.30pm (GMT), Monday to Friday
If you are installing Easiteach Next Generation on a network you can download installation instructions here.
Please contact your local dealer for technical support. You may also like to take a look at our Frequently Asked Questions.
If you have a Genee Power Board and are experiencing any problems accessing Easiteach using your key code which accompanied this purchase please call us on +44 (0)1235 854337.
The minimum and suggested hardware and software required to use Easiteach is:
| Minimum | Recommended | |
Operating system |
Standalone computers using Windows® XP SP3 (32 Bit), Windows Vista™ (32 or 64 Bit) or Windows 7 (32 or 64 Bit). |
Standalone computers using Windows 7 (32 or 64 Bit) |
Processor |
Windows: 1.8GHz+ |
2.5 GHz+ |
Memory |
Windows: 512MB |
1 GB |
Storage |
500MB (plus 200MB per extra voice installed) |
1GB (plus 200MB per extra voice installed) |
Graphics card |
64 MB |
256 MB |
Screen |
1024 x 768 |
1024 x 768 or above |
The following prerequisites are required for Windows®:
Microsoft® .Net Framework 3.5 SP1
Microsoft® .Net Framework 4 Client Profile
Microsoft® Visual C++ 2010 Redistributable
Adobe® Flash Player v10 for non-Internet Explorer® browsers
Windows® Media Player 11 or above
OGG Video / Audio Codec
The following prerequisites are required for Mac:
XiphQT(decoders).component v 0.1.9
XiphQT.component v 0.1.9
ffmpeg2theora v 0.27
Adobe® Flash Player v 10
Flip4Mac
