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Easiteach 使用者

如需要技術支援,請聯絡你地方的交易商。你亦可以參閱我們的常見問題

請注意!
技術支援請求應與下一代Easiteach關聯,而與Easiteach 的任何舊版本無關。如果你對任何舊版本存在疑問,且居住在英國,請登陸www.rm.com/support 或致電0845 404 0000 請求支援。


Contact our support team

We're sorry you're experiencing difficulties. Please contact our support team via one of the following:

 

Call: +44 (0)845 404 0000

 

Website: www.rm.com/support


Easiteach Resellers

Please contact the following regional offices for technical support or visit the support website.

There are English speaking support telephone lines or email support centres for the following countries.

US and Canada
Call: 1-888-401-5023
Office hours: 8:30am - 5:30pm (Eastern Time), Monday to Friday
Email: easiteachsupport@toolfactory.com

Australia and New Zealand
Call: 1800 764 357
The Help Desk is available weekdays (excluding Australian National Public Holidays) from 6.30am – 5.00pm (WST) / 8.30am – 7.00pm (EST).
Calls within Australia are charged at local call rates.
Email: educationsupport@civica.com.au

Europe / Middle East
RM Partner Support Help Desk is available weekdays from 2:30 AM- 11:30 AM GMT.
Email:  partnersupport@rm.com



Network installation instructions

If you are installing Easiteach Next Generation on a network you can download installation instructions here.



Technical requirements

The minimum and suggested hardware and software required to use Easiteach is:

  Minimum Recommended

Operating system

Windows:
Standalone computers using
Windows® 7 SP1 (32 or 64 Bit)

Mac:
OS X v10.8 (Intel) or above

Windows:
Standalone computers using
Windows® 7 SP1 (32 or 64 Bit) or Windows® 8.1 with Update (32 or 64 Bit)

Mac:
OS X 10.9 or OS X 10.10

Processor

Windows: 1.8GHz+

Mac: Intel processor with clock speed 2 GHz+

Windows: 2.5GHz+

Mac: Intel processor with clock speed 3.06GHz+

Memory

2 GB or above

4 GB or above

Storage

5 GB or above

10 GB or above

Graphics card

128 MB

512 MB

The following prerequisites are required for Windows®:

Microsoft® .Net Framework 4 Client Profile (or above)
Microsoft® Visual C++ 2010 Redistributable (version 10.0.40219.01)
Adobe® Flash Player v11.2 (or above) for non-Internet Explorer® browsers
K-Lite codec pack basic (version 9.1.0)

The following prerequisites are required for Mac:

XiphQT(decoders).component v 0.1.9
XiphQT.component v 0.1.9
ffmpeg2theora v 0.27
Adobe® Flash Player v 11 (or above)
Flip4Mac

我們和眾多國際夥伴合作,向全球的教育機構開發並推出下一代 RM Easiteach 。請按 此處 瞭解更多資訊。
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